Shipping & Returns
No Buyer’s Remorse—Ever.
"We test Peak Skis, so you don't have to."
That's a guiding principle here at Peak. From phase one prototyping to final production and beyond, we test our skis to make sure they offer the huge performance window we envisioned. The customer is not our guinea pig.
But we also know that every skier is looking for a specific "feel" in a ski, and we support that. If you aren't happy with the ski you selected (maybe you bought the wrong length or model) you can return it for another model/length—or a full refund.
We're tempted to call that a "no questions asked" exchange, but in fact we like to ask questions, so we get better at what we do.
Here's the deal: If you receive your new Peak skis in the summer or fall, you have until December 31st of that year to return them for another set of skis or a full refund. (That way you have time to ski on them in December.) If you buy and receive your skis after December 31st, you have 30 days to ski them and decide.
To make this easier, just hold onto that nice box the skis come in and then send us an email at firstname.lastname@example.org and we'll respond with a return label and notify the carrier to come get them. That's when we'll ask some questions so we can get you on the right skis. Of course, you'll need to have a shop remove the bindings first. But that's about five-minute job for a tech.
It's a pretty easy return—for a product with the dimensions of lumber.
Returns on Non-Ski Products
Unused apparel and non-ski gear (with original tags and packaging) may be returned or exchanged within 30 days of purchase.
Shipping on purchases over $50, in North America, is free (for returns too). Elsewhere in the world, the customer pays shipping, duties and fees, but that’s all easily calculated with our FedEx app at checkout.