Shipping & Returns
No Buyer’s Remorse—Ever.
"We test Peak Skis, so you don't have to."
That's a guiding principle here at Peak. From phase one prototyping to final production and beyond, we test our skis to make sure they offer the huge performance window we envisioned. The customer is not our guinea pig.
But we also know that every skier is looking for a specific "feel" in a ski, and we support that. If you aren't happy with the ski you selected (maybe you bought the wrong length or model) you can return it for another model/length—or a full refund.
We're tempted to call that a "no questions asked" exchange, but in fact we like to ask questions, so we get better at what we do.
Here's the deal: If you receive your new Peak skis in the summer or fall, you have until December 31st of that year to return them for another set of skis or a full refund. (That way you have time to ski on them in December.) If you buy and receive your skis after December 31st, you have 30 days to ski them and decide.
To make this easier, just hold onto that nice box the skis come in and then send us an email at firstname.lastname@example.org and we'll respond with a return label. That's when we'll ask some questions so we can get you on the right skis. Of course, you'll need to have a shop remove the bindings first. But that's about five-minute job for a tech.
It's a pretty easy return—for a product with the dimensions of lumber.
The Fine Print . . .
We are only able to refund to the original method of payment. Please allow at least 7 days for the refund to appear on your card. See below for other details.
Exchanges on Skis
We are happy to exchange your skis within the time frames described above for another model of the same year that we currently have in stock. Just email email@example.com and include your original order number (PS-####), which ski model and length you are sending back and which ski model and length you would like to receive.
We’ll send you a FedEX return label to put on the box. Then drop off the box at a FedEX location and make sure to get a receipt! We will ship out the replacements within a week of receiving the return and will send you a tracking number so you can follow their progress.
Make sure you are still within the return timeframes listed above and email firstname.lastname@example.org with your original order number (PS-####) and the model and length you are returning. We’ll then email you a FedEX return label. Drop off the box at a FedEX location and make sure to get a receipt! Once we receive the skis we will send you a refund.
Returns on Non-Ski Products
Unused apparel and non-ski gear (anything that is not a ski) that is in new condition with tags and in the original box, may be returned or exchanged within 30 days of purchase.
Binding Returns and Exchanges
Bindings must be in unmounted condition in the original packaging including all mounting hardware, labels and inserts. The original binding box must be enclosed in another box to protect the binding box from damage. Email us at email@example.com to get a FedEX return label and make sure to get a receipt when you drop them off.
Returns on Promotions
The return policy on promotions (including bundles) varies based on the offer and is communicated in the advertisement, offer email or the page related to the promotion. Typically, all items in the promotion must be returned in order to receive a full refund and non-ski products (bindings, goggles, etc . . . ) must be in new, unused condition, with tags in the original box. Keep this in mind if you plan to mount bindings that were part of a promotion. Buy-one-get-one free offers require the return of all items to receive a refund as partial refunds are not permitted.
Shipping on purchases over $50, in North America, is free (for returns too). Elsewhere in the world, the customer pays shipping, duties and fees, but that’s all easily calculated with our FedEx app at checkout.